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Policies at Rays Cues & Cases

In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!

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Shipping and Delivery

What You Need to Know


Depending on  item and what courier we use depends on shipment times.

Most items you get within 7 to 10 working days.



The Small Print

If an item arrives damaged let us know within 24 hours - we will refund or replace all damaged items.

we always claim from the courier for damages caused by them.

if you don't like an item your welcome aslong as its not used or damaged to return for a store voucher.

we also take in part exchange items at our events.

so if you have used something and don't like it let us know


Privacy at Rays Cues & Cases

All about Information Security

We don't store any of your bank details.

we don't give or sell any of your information to any 3rd parties

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